Vice President - Strategic Account Management

Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our team as a VP of Strategic Account Management.  If you thrive in a fast-paced, ever-changing environment then this is the job for you!

For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce.

If this sounds like you, then why wait, APPLY TODAY!!

Job Overview

Salary Range: $220 - $260K + bonus 

This role is remote with up to 50% travel Nationwide

Position Summary

The Vice President of Strategic Account Management will be a key leader responsible for managing a team of Strategic Account Managers responsible for growing a portfolio of our most high-value, strategic clients. This individual will work closely with the strategic accounts managers they lead and operational leaders to define and execute strategies that foster customer satisfaction, retention, and expansion. The VP will oversee a team of strategic account managers, ensure alignment with company goals, and drive initiatives to maximize the lifetime value of strategic accounts.

Essential Duties and Responsibilities

• Lead the Business & Industry (B&I) Strategic Account Management team, providing mentorship, direction, and support to ensure high performance.
• Develop and implement strategies to drive long-term client success, revenue growth, and relationship expansion across a defined set of strategic accounts.
• Oversee and guide team to develop and execute regularly updated annual account plans that ensure that proper client relationships are in place that deliver on growth plans, meet contract commitments, and gain off-market renewals
• Drive growth pipeline and management for client portfolio  in CRM (Salesforce), regularly holding pipeline reviews with team and leading strategies and coaching team to achieve quarterly and annual new sales targets
• Oversee client renewal and RFP process for portfolio, ensuring compliance with proactive renewal process activities
• Collaborate with the operational and sales leadership teams to align account management strategies with overall company objectives, revenue targets, and growth plans.

• Review and analyze the weekly Executive reports generated by the Customer Support team, address and, or, support, any major concerns or issues in the trends for the B&I segment
• Proactively assess, clarify, and validate B&I segment customer needs and related performance data on an ongoing basis, and communicate trends, opportunities and progress
• Demonstrate by example and guide team in customer engagement and retention activities and best practices to limit churn and promote extensions and renewals of customer business.
• Support the operations team as well as the customer support team in finding new vendors in areas or markets that struggle with vendor coverage.
• Oversee the scheduling of customer project work as needed

Knowledge and skills

• Strategic planning
• sales team management
• Business to business account management
• Customer relationship building
• Business operations and organizational relationships
• Sales software, CRM/ERP (Salesforce etc.) and related technology
• MS Office applications and tools
• Facilities and building maintenance services industry
  • Leadership, training and development of team members
  • Clear, concise written and oral communication
  • Understanding of how to execute on short and long term plans
  • Problem solving and conflict management
  • Interpersonal and cross functional relationship building and engagement that result in positive collectively supported positive outcomes
  • Travel as much as 50%

Educational Qualifications/Job Experience Requirements

• Bachelor’s degree or equivalent business experience required
• Minimum 10 years of strategic account management experience in a business to business environment
• 5 years of successful management of strategic account sales teams

What’s In It for You?

As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics 

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.