Senior Director Customer Deployment

Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our Operations Team as a Senior Director Customer Deployment. If you have a passion for building relationships and thrive in a fast-paced, ever-changing environment then this is the job for you!

For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce.

If this sounds like you, then why wait, APPLY TODAY!!

Job Overview
Salary Range: $175K-$195K+ bonus 
This is a fully remote opportunity.  

Position Summary
The Operational Support team’s primary responsibility is to remove barriers that impact success outcomes that drive efficiencies and standardize ways of working across all areas. The Senior Director of Customer Deployment will work to ensure that all new incoming business is successfully transitioned into the business provide better visibility through data points for operational success and ensure successful start-ups on new business.

Essential Duties and Responsibilities
Responsibilities may include but are not limited to:

• Lead the successful implementation and deployment of new customer accounts, including large awards, business rollouts, and seamless exits of departing clients. Ensure timely, efficient, and high-quality execution across all phases of customer transitions, from onboarding to offboarding. 
• Partner with Strategic Account Management (SAM), sales, operations, and purchasing teams to coordinate and facilitate the launch of new business locations and ensure smooth integration across all business functions.
• Ensure that all customer implementations adhere to company brand standards, working closely with HR and relevant departments to address any employee requirements or compliance standards.
• Serve as the primary liaison and coordinator for new customers, guiding them and the internal KBS teams through the onboarding process to ensure clear understanding, alignment on goals, and the successful establishment of key business operations. In addition, serve as the primary coordinator for off-boarding customers, engaging with the internal KBS teams to ensure an orderly and customer focused transition. 
• Lead the calls with executives to update, align, and achieve successful implementations of new site locations.
• Utilize operational data and analytics to monitor and assess deployment performance, identifying trends, risks, and opportunities for process improvement to enhance overall operational efficiency.

• Bachelor's degree in business administration, marketing, or a related field. A master's degree may be preferred.
• English proficiency, bi-lingual (English/Spanish) preferred

• Proven experience in project or program management, customer retention, or a related field.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams and senior management.
• Strong project management skills to plan, execute, and monitor retention initiatives.
• Familiarity with customer segmentation and targeting techniques.
• Ability to balance strategic thinking with attention to detail.
• Demonstrated ability to adapt to fast-paced environments and manage multiple priorities

• Regular weekly schedule: weekends or holidays as needed.

• Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs.
• Ability to speak clearly (use of voice).
• Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus.

• Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment.
• Lighting varies based on building requirements and may be adjusted within reason.
• Time constraints and related pressures to complete work are high.

• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.