Account Manager
Remote
Full Time
Experienced
About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.
LOCATION - THIS ROLE IS REMOTE WITH UP TO 20% NATIONWIDE TRAVEL
SALARY RANGE - $70-100K + incentive
Position Summary
The Account Manager is responsible for managing and nurturing relationships with both existing and newly acquired clients. This role serves as the primary point of contact for assigned accounts, ensuring high levels of client satisfaction, account retention, and growth. The manager also plays a key role in onboarding new clients, identifying sales opportunities, and aligning client needs with company offerings.
Job responsibilities
Requirements
Full-time Benefits:
As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.
LOCATION - THIS ROLE IS REMOTE WITH UP TO 20% NATIONWIDE TRAVEL
SALARY RANGE - $70-100K + incentive
Position Summary
The Account Manager is responsible for managing and nurturing relationships with both existing and newly acquired clients. This role serves as the primary point of contact for assigned accounts, ensuring high levels of client satisfaction, account retention, and growth. The manager also plays a key role in onboarding new clients, identifying sales opportunities, and aligning client needs with company offerings.
Job responsibilities
- Serve as the primary point of contact for assigned clients, maintaining strong, positive relationships.
- Manage key accounts, focusing on account growth, retention, and satisfaction.
- Identify and pursue upselling and cross-selling opportunities to maximize sales potential.
- Assist in the development and execution of sales and account growth strategies.
- Work with Sales and onboarding team to ensure a smooth transition from sales to account management.
- Address client inquiries and service needs promptly and professionally.
- Escalate complex service issues or high-value opportunities to senior staff or specialized departments as necessary.
- Ensure that client information is accurately maintained in CRM systems.
- Monitor account performance against goals and report regularly to management.
- Monitor and analyze client KPIs, working with Operations to develop and manage Corrective Action Plans as required.
- Regularly visit client site locations to review scope of work execution and build client relationships, aligned to the strategic account plans and escalations/action plans as required
- Conduct Quarterly Business Review (QBR) process with each assigned customer
Requirements
- 2-5 years client relationship management, account management, or a similar customer-facing role
- Ability to sell additional KBS services to existing accounts
- Proficient with MS Word, Outlook, Excel and PowerPoint
- Experience using Salesforce preferred
- Strong communication skills; active listener
- Experience building customer relationships
- Strong organization and time management skills
- Ability to travel up to 20% Nationwide
Full-time Benefits:
As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Short Term Disability – Employer paid
- Long Term Disability
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Pet Insurance
- PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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